Data Policy

At Windscreen Compare, we are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

Who We Are

Windscreen Compare is operated by Windscreen Compare, registered in [Company Registration Number] with a registered address at [Company Address]. For any privacy-related concerns, you can contact our Data Protection Officer at hello@windscreencompare.com.

What Personal Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Vehicle Information: Vehicle make, model, registration number, and details of windscreen repairs/replacements.
  • Payment Information: Billing details, but we do not store card details as payments are processed by third-party payment processors.
  • Website Usage Data: IP address, browser type, operating system, pages visited, and interactions with our website.
  • Communication Data: Any information provided in customer service interactions, emails, or other correspondence.

How We Collect Your Data

We collect personal data through:

  • Our website forms when you request quotes or contact us.
  • Cookies and analytics tools tracking website usage.
  • Customer service interactions via phone, email, or chat.
  • Third-party partners providing relevant services (e.g., payment processors and marketing tools).

Legal Basis for Processing Data

Under the UK GDPR, we rely on the following legal bases for processing personal data:

  • Contractual Necessity: Processing your data to provide you with requested services or quotes.
  • Legitimate Interests: Ensuring website functionality, improving our services, and marketing purposes.
  • Consent: When required, such as for marketing communications.
  • Legal Obligations: Complying with applicable laws and regulations.

How We Use Your Data

We use your personal data to:

  • Provide windscreen repair and replacement quotes.
  • Process payments and issue invoices.
  • Improve our website, services, and customer experience.
  • Communicate with you regarding inquiries, orders, and service updates.
  • Send marketing communications (with your consent).
  • Ensure website security and fraud prevention.

How We Store and Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Data is stored on secure servers, and we use encryption for sensitive information.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes outlined in this policy. Retention periods vary depending on legal and business requirements:

  • Transactional data is retained for six years for accounting and tax purposes.
  • Marketing data is retained until you opt out.
  • Website analytics data is stored for up to 24 months.

 

Third-Party Sharing and International Transfers

We may share data with:

  • Service Providers: Payment processors, IT service providers, and marketing platforms.
  • Legal Authorities: When required by law.
  • Business Transfers: In case of a merger or acquisition.

We ensure that any international data transfers comply with UK GDPR requirements by using standard contractual clauses or other appropriate safeguards.

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse website traffic. You can manage your cookie preferences via your browser settings or our Cookie Consent tool.