Terms and Conditions of Use

Current as of 07-01-2021

By using this website, for any purpose including making a booking for service or repairs to your vehicle you confirm that you have read and understood and agree to abide by these Terms of Service (Terms).

These Terms of Service apply to your use of this website (Website) operated by Windscreen Compare Ltd (referred to below as “Windscreen Compare” or “us” or “we” or “our”) and also applies to any information provided by us on this Website, and any messages sent to or from us electronically.

By using this Website, the user (you) confirms his/her agreement to all of the Terms. We may vary our Terms at any time without notice and, if we do, we will provide an updated version of our Terms on this Website.

If you do not agree to any of our Terms, you must not use any of the services offered on our Website.

The content on or accessible through Windscreen Compare is for informational purposes only and does not constitute technical advice related to your vehicle.

The Website is owned and operated by Windscreen Compare Ltd.


  1. Our Service

(a) Windscreen Compare is a booking service matching users requests for service and repairs to vehicles with service providers (Suppliers) that wish to perform the requested services.

(i) Windscreen Compare has created a network of third party Suppliers in the United Kingdom that are experienced in servicing vehicles and making repairs.

(ii) Windscreen Compare facilitates booking requests from its users with third party Suppliers registered with Windscreen Compare Ltd.

(iii) Windscreen Compare is not a party to, or responsible for, any service or repair work provided by a Supplier to you.

(iv) Windscreen Compare will not be a party to any disputes between Suppliers and you.

(v) Windscreen Compare is not liable in any way for any service delivered or service failure by any Supplier for any reason.

(b) To register to make a booking to have your vehicle repaired or replaced, you must

(i) Be at least 18 years of age and legally capable to agree to these Terms of Service.

(ii) Accurately complete a booking request form on our Website which includes your personal contact and other information and your vehicle details such as (but not limited to):

(A) make;

(B) model;

(C) vehicle registration number;

(D) preferred location postcode;

(E) selecting the required (Service) from available choices;

(F) selecting a preferred day and time of arrival for service at selected Supplier.

(c) When you make a booking request with Windscreen Compare, Windscreen Compare will notify the Supplier. The Supplier has agreed with us that it will then confirm with Windscreen Compare if it can provide the service or required repairs requested and if the day and time selected for service or repair are agreed by Supplier.

(d) If your booking request is accepted by a Supplier, Windscreen Compare  will confirm the booking with you in writing (usually by email or sms).

(e) If any issues arise with your proposed booking with the Supplier, Windscreen Compare may, at its discretion, work with the Supplier and with you to resolve them, if possible. You agree that it may not be possible to fulfil all booking requests you attempt to make with our service.

(f) Windscreen Compare gives no guarantee that a booking will be honoured by the Supplier and in such event, you should take up the matter with the Supplier.

(g) A booking through our service is intended to create a legal agreement between you and the Supplier to provide and to pay for services described in the booking.

(h) Windscreen Compare is not a party to or responsible for either party in any such agreement between you and a Supplier. Apart from facilitating the booking, Windscreen Compare does not provide any vehicle glass repairs or replacements and is not responsible for representations made by the Supplier, the quality of the vehicle glass replacement or repairs provided to you by a Supplier or any warranties offered by the Supplier or which you are entitled to from the Supplier under the UK Consumer Laws.

(i) The Supplier you select has agreed with you (using us as an intermediary) to provide a service or repair for you and you will be responsible for payment directly to the Supplier if you choose the pay on completion option; any price indication (by way of quote or estimate) is supplied by the supplier and merely communicated to the Customer by Windscreen Compare and any variation from a price indication is a matter for the customer and the supplier to resolve between themselves.

(j) Windscreen Compare is not responsible for any transactions and disputes between Suppliers and you.

(k) Windscreen Compare does not represent that it has any skills or expertise pertaining to the service or repair of motor vehicles. We act simply as an intermediary between you and the Supplier.

(l) Windscreen Compare acts as an intermediary between the customer and supplier; the contract for performance of any repair work is between the customer and the supplier

(m) Windscreen Compare is not liable as to the nature or suitability of the service or repairs provided by a Supplier to you.

(n) In no event will Windscreen Compare be liable to you for any direct, indirect, incidental or consequential damages or losses whatsoever arising from:

(i) defective service or repair work carried out by a Supplier;

(ii) misleading or deceptive conduct of a Supplier in its dealings with you;

(iii) the failure of a Supplier to comply with any law, including the UK Consumer Laws, product safety laws and workplace health and safety laws

and such damages or losses you may suffer include, without limitation, damages for loss of profits and business interruption.

(o) Payments

(i) Windscreen Compare may determine in its own discretion, from time to time, the methods of payment available on WindscreenCompare.com including Credit Card (Visa, MasterCard), Klarna. We reserve the right to not offer all payment methods. By submitting a credit or debit card number, you:

(a) confirm that your use of the particular card is authorised and that all information that you submit is true and accurate; and

(b) authorize us to charge to the card you tendered all amounts payable by you to us based on the Items you order.

(ii) you authorise us to make authenticity checks we consider appropriate regarding your method of payment and your right to make payment in that manner and if we suspect that any order is fraudulent or involves stolen identity or payment information, we reserve the right to involve any law enforcement and credit agencies we deem fit.

(iii) Where payment is made by Klarna or credit card you must satisfy yourself with the terms and conditions upon which the relevant credit provider offers you credit. Once a payment is made to us by your credit provider, any queries or disputes concerning payment terms, interest (where applicable) or other credit related matters should be addressed to your chosen credit provider.

(p) Please note, except to the extent required by law, that the Supplier, and not Windscreen Compare is:

(i) the seller, supplier and/or provider of the booked Service

(ii) the party who enters into a contract with you when the booked service is performed; and

(iii) solely responsible for providing the you with the Booking Service and for the Service itself

(q) Under no circumstances is Windscreen Compare acting as the partner or joint venturer of the Supplier.

(r) Prepayments are taken by Windscreen Compare as an agent for the Supplier that actually provides the products or services described in the booking.

(s) In the case of services described, Windscreen Compare is not the provider of such services and has no responsibility for the services performed.

(t) Windscreen Compare makes no warranty or representation regarding the standard of any services provided by a The Supplier.

(u) Except to the extent required by law Windscreen Compare has no liability to you for products or services described in a Booking.

(v) For windscreen bookings, additional fees may apply for:

(i) Windscreen moulds if the old one is worn and cannot be reused – new mouldings cost from £30.00

(ii) Specialty glass e.g. acoustic or solar – specialty glass costs are dependent on your vehicle

(iii) Windscreens for larger vehicles e.g. Vans, Trucks or 4×4

(iv) Windscreens for vehicles fitted with a heads up display

(v) Call out fees may apply to work completed outside of business hours or on weekends

(w) Cancellations:

If you cancel and cannot reschedule we will refund your payment less a £20.00 cancellation fee (which covers administration, data and merchant fees). The refund amount will be transferred to the original means of payment used for the purchase. You agree the sum of £20.00 represents a reasonable estimate of the actual costs incurred by us arising from your cancellation.

  1. Licence to Use Website

(a) Windscreen Compare grants to users of its web service a limited, revocable right to access and use the Website as set out in these Terms and to print pages from the Website only for your personal and informational purposes.

(b) Except as expressly permitted in these Terms and as allowed by applicable laws, no part of our Website may be reproduced, adapted or transmitted in any form or by any process, without the specific written consent of Windscreen Compare.

(c) To use this Website, you agree to receive communications from us and from our third party service providers and you agree to accept “cookies” and other similar devices used by this Website to perform our services. You also agree that we may call or email you about any incomplete or unconfirmed enquiry you make through our Website.

(d) Windscreen Compare may terminate your licence to use this Website at any time for any reason at Windscreen Compare’s sole discretion, including but not limited to:

(i) Failure by you to accept services pursuant to any confirmed booking made via this Website;

(ii) Failure by you to pay any invoice rendered to you by a Supplier pursuant to booking you make via the Website;

(iii) Supply by you of inaccurate information to Windscreen Compare or to a Supplier or another service provider of ours;

(iv) Harassment by you of other users of the Website;

(v) Violation by you of any law or rights of a third party, including but not limited to third party intellectual property rights;

(vi) Posting by you of material on the Website which promotes non Windscreen Compare authorised commercial activity;

(vii) Misuse by you of the Website including using it to send spam or other unsolicited electronic communications or distributing viruses or malware to us or to other Website users;

(viii) Misuse by you of our content or of third party content posted on the Website, including unauthorised reproduction of all or portions of this Website or for posting false, misleading or harassing content or any content that you are not authorised to post; or

(ix) Conduct by you that we consider detrimental to our business and our other Website users.

(e) Windscreen Compare may immediately terminate, without any liability to you, any confirmed Booking request at any time, without giving reasons.

  1. Warranties and indemnification obligations

(a) To the maximum extent permitted by law, the service on this Website is provided by Windscreen Compare on an “AS IS, WHERE IS” basis and without any warranty as to accuracy or suitability for any purpose.

(b) In using our service, you acknowledge and agree that you have not relied upon or been induced by any representation by Windscreen Compare and that, without limiting the foregoing, Windscreen Compare gives no warranty or representation as to:

(i) the results that may be obtained through the use of the Website or by Email;

(ii) the accuracy, reliability or otherwise of any information obtained from or displayed on this Website;

(iii) the Website being available at any time or at all;

(iv) the Website being error free;

(v) the nature or quality of any services provided by any Supplier to you as a result of a booking through the Website; and

(vi) the goods and or services purchased or obtained through the Website being of merchantable quality or otherwise suitable for your purposes.

(c) To the maximum extent permitted by law, you agree to indemnify, keep indemnified and hold harmless Windscreen Compare and its officers, employees, agents, subsidiaries and affiliates against all claims (including third party claims), demands, damages, costs (including legal costs), penalties or suits arising out of or consequential upon:

(i) the use of the Website;

(ii) any dispute between you and a Supplier;

(iii) any negligence by a Supplier in the provision of any service to you;

(iv) any loss or damage suffered by or through you arising from or related to the provision of any service by a Supplier; and

(v) any loss or damage suffered by or through you arising from or related to the use of the Website.

(d) Windscreen Compare accepts no liability in respect of any loss or damage arising from any third party content displayed on the Website, including any information provided by or relating to Suppliers and other information which appears on the Website. Information displayed on the Website may be:

(i) out of date;

(ii) inaccurate in whole or in part; or

(iii) the result of duplication or confusion between Suppliers where two or more Suppliers have the same or similar name.

(e) Windscreen Compare will determine, in its sole discretion, the method by which it confirms to you the results of your use of our booking system.

(f) Our confirmation of the booking you have made with a Supplier is the only service Windscreen Compare provides to you via the Website.

(g) After the booking has been confirmed by Windscreen Compare, all further dealings and communication regarding appointments or any services provided to you by the Supplier will be only between you and Supplier.

(h) Windscreen Compare is not liable for liability, costs or damages suffered or incurred by you resulting from any communication directly between you and the Supplier.

(i) Except where otherwise indicated in these terms and conditions, Windscreen Compare is not an agent or partner of any of the Suppliers included with or on this Website and Windscreen Compare has no responsibility for and no liability whatsoever in respect of the conduct of an appointment by the Supplier, timing of or attendance at an appointment or quality of service provided by a Supplier.

(j) A Supplier has no authority to make representations on our behalf or bind us in any way.

(k) Windscreen Compare’s Lifetime Guarantee for Windscreen replacement is NON transferable and is only valid when accompanied by the original receipt of purchase, or other reasonable proof of purchase or supply by us.

(i) Process for a claim: If you have a claim of any kind, you must contact Windscreen Compare as soon as you become aware of it and we will arrange for an inspection or simply organise to fix your damaged glass, with one of Windscreen Compare’s Automotive Glass technicians.

(ii) Causes beyond our control: Our warranty does not cover faults beyond our control, including, but not limited to faults caused by impact damage, driving the vehicle before the recommended safe drive away time (as advised by the supplier) has expired, pre-existing rust or corrosion in the vehicle body, deterioration of a rubber gasket which at the customer’s request has been reused and has, therefore, not been replaced, misuse of vehicle, owner negligence, environmentally induced deterioration or existing vehicle faults.

  1. Review of content and Linked Third Party Websites and Information

(a) Windscreen Compare may from time to time review and remove content posted on our Website by you and by other Website users in its sole discretion.

(b) Windscreen Compare reserves the right to cooperate with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law on the Website.

(c) If you would like Windscreen Compare to review any material on our Website, please contact us by email at the address set out on this Website.

(d) The Website may contain links to third party information and products. Such third party content and links are not owned, operated or maintained by Windscreen Compare and they are not endorsed by or affiliated with Windscreen Compare in any way, unless otherwise indicated on the Website.

(e) Windscreen Compare is not responsible for the content of any third party material appearing on the Website or any third party sites linked to the Website. Such information, advertisements or links are purely for information purposes only and are not endorsements by Windscreen Compare as to the quality, accuracy or completeness of the third party information or third party websites.

(f) If you decide to access any of the third party services or websites advertised or linked to our Website, you do so entirely at your own risk and, as far as lawfully possible, Windscreen Compare accepts no liability or responsibility for your actions or omissions on the linked sites.

  1. User Supplied Content

Subject to Windscreen Compare’s legal obligations with respect to privacy:

(a) Any information or material submitted by you through any facility on our Website (User Material) will be considered as having been voluntarily submitted by you for use by Windscreen Compare and is not confidential. By providing Windscreen Compare with User Material via the Website, you:

(i) grant Windscreen Compare a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display, such User Material throughout the world in any media and irrevocably grant Windscreen Compare Ltd the right to publish the name you use to submit the User Material;

(ii) You represent and warrant that you own or otherwise have the exclusive right to grant us the licence in (i) and that the User Material is accurate, does not violate these terms and conditions or our policies and that it will not cause injury to any person or entity; and

(iii) agree to indemnify and hold Windscreen Compare Ltd and its directors, officers, agents and employees (for whom Windscreen Compare Ltd accepts the benefit of this clause as trustee and agent) from and against losses, damages, costs and claims (collectively, Claims) resulting from publication on our Website of User Material you post, including but not limited to any Claims by you or against you. Without limiting the foregoing, you irrevocably agree and undertake in favour of Windscreen Compare Ltd never to bring any claim against Windscreen Compare Ltd related to any User Material or your name that you post on the Website.

(b) You represent and warrant in favour of Windscreen Compare Ltd that you are authorised to submit any User Material you submit to Windscreen Compare Ltd and that Windscreen Compare Ltd is free to use any such User Material without any restriction or prior notice to you, whether for Windscreen Compare Ltd commercial or non-commercial purposes and without any compensation to any person or entity.

(c) If you post any User material, such as reviews or comments, on our Website, you represent to us and we rely on that representation in publishing such material, that the User Material is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.

(d) You acknowledge your understanding that if you post User Material about your experience with a Supplier on our Website, we may also publish that Supplier’s response to your post on our Website and that such response will be visible to other users of our Website.

(e) Without limiting any other provision of these terms and conditions, Windscreen Compare Ltd may at its sole election and at any time, remove or edit User Material, but has no obligation to review User Material or responses posted by Suppliers and other persons.

  1. Copyright in Website Content

Copyright in all content contained on the Website, including but not limited to text, drawings, photographs, page layout and look and feel, subsists under and is protected by, the Copyright Act 1988, the Trade Marks Act 1994 and other international copyright laws and is, unless stated otherwise, owned by Windscreen Compare or used by Windscreen Compare under licence.

  1. Windscreen Compare Trade Marks

(a) Unless otherwise indicated, Windscreen Compare and windscreencompare.com are trade marks and trade names belonging to Windscreen Compare.

(b) Any use of these trade mark and trade names without our prior written consent is expressly prohibited. Please contact us if you would like to use our trade marks and trade names.

(c) Third party trade marks may appear on this Website and all rights therein are reserved by the registered owners of those trade marks.

  1. Linking to the Website

(a) You may not make any part of the Website available as part of another website by use of inline imaging, framing technologies or any other method of incorporating parts of the Website into another site, without the prior written consent of Windscreen Compare.

(b) You will be liable for any direct or indirect damages to or loss suffered by Windscreen Compare due to unauthorised hyperlinking to or framing of our Website and you agree that you will fully indemnify Windscreen Compare in respect of any loss or damage suffered by Windscreen Compare due to such actions.

  1. Third party incentives and promotions

(a) From time to time, you may be given the option to participate in reward or similar programs to obtain certain products or services provided by third parties (Program Partners) that may be promoted on the Website. Participation in those programs will be governed by separate terms and conditions that you must agree to prior to your decision to participate.

(b) Windscreen Compare will integrate Program Partners into the Website at its discretion.

(c) Windscreen Compare reserves the right to change the terms of any promotion offered with or through any Program Partners at any time. Windscreen Compare is not responsible for changes to or discontinuance of any program.

(d) Unless stated otherwise, the products and services promoted on the Website as being provided by a Program Partner are supplied by that Program Partner and not by Windscreen Compare and the Program Partner’s standard terms and conditions (governing for example delivery, refunds etc.) will govern your agreement to acquire those goods or services.

(e) Any offers or representations made by Program Partners are made by the Program Partner only and Windscreen Compare Ltd does not give any warranties, guarantees or representations regarding the quality of any merchandise, products or services offered or provided by any Program Partner. Windscreen Compare Ltd is not responsible or liable to you for any losses you may suffer in the event that the Program Partner fails to comply with its obligations to you.

  1. Limitation of Liability

(a) Windscreen Compare does not charge fees to you for use of its service to make a booking with a Supplier using this Website. To the maximum extent permitted by law, Windscreen Compare will not be liable to you for any direct, indirect consequential or any other damage you may incur as a result of your use of this Website, which is entirely at your own risk.

(b) While Windscreen Compare takes all reasonable care to include accurate and up-to-date information on the Website, the information provided should not be relied upon as being error free or accurate and Windscreen Compare makes no representation or warranty as to the timeliness, accuracy, suitability or completeness of any information, content, services, materials and products provided on or via the Website, nor does it accept any responsibility arising in any way for errors or omissions.

(c) To maximum extent permitted by law, Windscreen Compare accepts no liability or responsibility for the actions or omissions of any Supplier goods or services received by you as a result of your use of this Website service.

(d) As far as lawfully possible, Windscreen Compare accepts no liability or responsibility for the actions or omissions of any other users of the Website in relation to the content contained herein.

(e) All information provided on the Website is general in nature and does not constitute technical or any other form of advice and is provided ‘as is’ without warranty of any kind, express or implied, to the fullest extent possible under law.

(f) In no event will Windscreen Compare be liable to any party for any direct, indirect, incidental or consequential damages or losses whatsoever arising from access to, reliance on, or use of or downloading of information from the Website, (or any associated or linked online service), including, without limitation, damages for loss of profits, business interruption, loss or information or damage to systems due to viruses or other harmful components.

(g) Windscreen Compare is not responsible for the deletion, failure to store, misdelivery or untimely delivery of any material accessed through the Website or external sites and will not be liable for any damage or loss whatsoever resulting from any users of the website downloading or accessing any information or material through the Website.

(h) Windscreen Compare does not accept any responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of the Website (including hypertext links to external sites if any) for any reason whatsoever.

(i) Windscreen Compare does not guarantee that files or programs executed and/or downloaded from this Website or provided via this Website are free from viruses and other unauthorised or malicious code or corruption that could damage or interfere with data, hardware or software and Windscreen Compare is not liable for any such damage or interference which may be suffered in connection with use of our online services.

(j) Windscreen Compare does not guarantee the security of any information sent to the Website via the internet and such information is sent at the transmitter’s own risk.

(k) Windscreen Compare does not endorse the content of advertisements appearing on the Website and has no liability in respect thereof.

  1. Changes to the Website

(a) Windscreen Compare reserves the right to revise, change, modify or delete the content of any part of the Website, including any product or service available through the Website, at any time in its sole discretion and without prior written notice.

(b) Windscreen Compare reserves the right to terminate or restrict access to the Website or modify, suspend or cancel any of the online services provided via the Website at any time without notice.

  1. Updates

Windscreen Compare reserves the right to revise, change or modify these Terms at any time by posting new Terms on the Website. You are bound by any such revisions and should therefore visit the Terms each time you visit the Website to review the current Terms by which you must abide.

  1. Intellectual Property

(a) You acknowledge that all intellectual property contained on or within the Website is and remains at all times the property of Windscreen Compare or the other parties identified. You agree not to use the information or other material on the Website for any purpose or in any manner that would, in any way, infringe Windscreen Compare’s intellectual property rights or those of the owners of the rights. Except for the temporary copy held in your computer’s cache, the material referred to above may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part without prior written approval from Windscreen Compare or the approval of the relevant copyright owner.

(b) Nothing displayed on the Website grants any licence or right of use of any logo, or trade mark displayed without the express written permission of the relevant owner.

  1. Referral Program

(a) You may refer other persons to the Website at any time. From time to time Windscreen Compare may offer a reward based referral scheme to users ( Referral Scheme). However there is no obligation to give you rewards unless:

(i) User referrals are made specifically in conjunction with an authorised Referral Scheme;

(ii) Users have complied with the rules and conditions of the Referral Scheme (which will be published on the Website);

(iii) User referrals are eligible to use of the Website;

(iv) a User referral joins as a User prior to termination of the Referral Scheme; and

(v) a User has not used spam or spamming techniques or other improper means to obtain referrals.

  1. Dispute Resolution

(a) All questions or disputes relating to the Website including these terms should be submitted to Windscreen Compare to resolve directly with you.

(b) Windscreen Compare will endeavour to resolve any disputes expeditiously.

(c) The User acknowledges that any complaints or enquiries in relation to any good or services supplied by any Supplier will be directed to the Supplier in question.

  1. Refunds

Subject to any contrary provisions outlined below and subject to the Customer Rights Act 2015 or any legislation of the United Kingdom, if you make a prepayment to us for the purchase of a Voucher or when making a booking:-

(i) we will give you a refund, less a £20 cancellation fee, if you cancel the scheduled provision of any products and services by a Supplier, before the date upon the products and services were to be delivered or supplied;

(ii) however you will forfeit the entire amount prepaid if you fail to cancel in accordance with the preceding sub-paragraph or fail to show up at the time and place arranged with the Supplier.

  1. Privacy

(a) We will use and share personal information we have collected about you to provide our service and for our business purposes.

(b) We may contact you about your use of our service from time to time as required to provide our service and to improve our service.

(c) Our third party service providers, including Suppliers, may contact you from time to time as required to provide our service and to improve our service.

(d) Our Privacy Policy (posted on the Website) governs how we use information we collect about you. If you do not agree to our Privacy Policy, you may not use our service.

(e) You warrant that you have obtained the consent of any third person whose personal information you post to or via the Website.

(f) The Website contains links to other sites that are not affiliated or associated with, or controlled by Windscreen Compare and Windscreen Compare has no responsibility for their privacy practices and our Privacy Policy applies only to those parts of the Website within the control of Windscreen Compare.

(g) Windscreen Compare may change its Privacy Policy from time to time at its discretion and without notice. If any such changes are made, Windscreen Compare will make all reasonable efforts to bring those changes to the attention of users of its website services by posting the revised policy on the Website.

Until such time as you unsubscribe, you authorise Windscreen Compare to send marketing and promotional materials regarding the Website, to you.

Windscreen Compare’s handling and use of your personal information is governed by our Privacy Policy.

  1. Applicable Laws

These Terms are governed by the laws of the United Kingdom.

  1. Windscreen Compare Ltd Policies

These Terms must be read with any policy we post on the Website, which policies form part of these Terms.

  1. Severance

If any provision contained in these Terms of Service is or becomes legally ineffective, under the general law or by force of legislation, the ineffective provision shall be severed from the Terms of Service which otherwise continue to be valid and operative.

  1. Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom and the parties hereby submit to the exclusive jurisdiction of United Kingdom courts and any courts which have jurisdiction to hear appeals from any of those courts.

  1. Entire Agreement

These Terms of Service:

(a) exclude all conditions, warranties and terms implied by custom, general law or statute (except ones that by law may not be excluded);

(b) is the entire agreement between the parties about its subject matter;

(c) in relation to that subject matter, supersedes any prior:

(i) understanding or agreement between the parties; and

(ii) condition, warranty, indemnity or representation imposed, given or made by a party;

  1. Interpretation

In this Agreement, unless the subject or context otherwise requires:

(a) a reference to any legislation or legislative provision includes any statutory modification or re-enactment of, or legislative provision substituted for, and any subordinate legislation issued under, that legislation or legislative provision;

(b) the singular includes the plural and vice versa;

(c) a reference to an individual or person includes a corporation, firm partnership, joint venture, association, authority, trust, state or government and vice versa;

(d) a reference to any gender includes all genders;

(e) a reference to a recital, clause, schedule, annexure or exhibit is to a recital, clause, schedule, annexure or exhibit of or to this Agreement;

(f) a recital, schedule, annexure or a description of the parties forms part of this Agreement;

(g) a reference to any agreement or document is to that agreement or document (and, where applicable, any of its provisions) as amended, novated, supplemented or replaced from time to time;

(h) a reference to any party to this document or any other document or arrangement includes that party’s executors, administrators, substitutes, successors and permitted assigns;

(i) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;

(j) a reference to a matter being written includes that matter being in any mode of representing or reproducing words, figures or symbols in written form;

(k) a reference to a time is that time in Greenwich, United Kingdom;

(l) except as otherwise provided, a reference to a period of time (including without limitation, a year or a month) is to calendar period;

(m) a reference to the Corporations Act is to the Companies Act 2006;

(n) a reference to an “associate” of a party is to a person that has a relationship for the time being with the relevant party whereby either that party or such person directly or indirectly controls, is controlled by, or is under common control with, the other. For this purpose, “control” means the power, whether direct or indirect, of one person to direct or cause the direction of the management or policies of another, whether by contract, through voting securities or otherwise;

(o) a reference to “Sterling” or “£” is to Great British Pound currency.

(p) a “booking” refers to a booking made by you with us for the purchase of any products or services to be supplied by a Supplier.

(q) a “Voucher” means a voucher which is sold by Windscreen Compare Ltd and can be exchanged for Products from a relevant Supplier, subject to terms and conditions listed on the Voucher itself and/or on the deal page of the Site from which the Voucher was purchased.


Terms of Business for vehicle glass repair and replacement services (third party suppliers)

Chip Repair

We do not guarantee each stone chip repair will be successful. Please note that we do not guarantee that an attempted repair to your windscreen will be successful in every case. Through no fault of our technicians, there is a risk of a crack appearing in the windscreen during the repair process and by ordering the Services from us, you acknowledge this risk. In the event that a crack does appear in the windscreen during the repair process, you may ask us to replace the windscreen for you. If we agree to do this, you will have to pay us an additional amount. We will notify you verbally of that additional charge before the replacement windscreen is fitted. If we are carrying out the Service through an insurance claim we will deduct any excess that you have already paid to us for the repair of the windscreen from this amount.

ADAS Calibration

If your vehicle has ADAS features that rely on camera or sensor technology attached or incorporated in the windscreen it is likely that those feature(s) will need calibrating following the replacement of a windscreen. We will attempt to calibrate those features with the most up to date software available to us at the time. If we attempt to calibrate those features you will be required to read, understand and agree to our ADAS Special Conditions in addition to these Terms and Conditions prior to us carrying out the calibration. We will not be responsible for the cost of calibration completed elsewhere, if we are not able to calibrate the vehicle for whatever reason.